After placing an order, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm, via your chosen shipping method, however if goods are unavailable, delivery may take a little longer. Public holidays, religious days etc… May delay your order leaving our warehouse and or the Carrier.
We currently use Australia Post as our chosen standard shipping carriers who send items by the quickest transport means. Estimated delivery timescale is 4-7 days with the exception of Western Australia which is estimated to be up to 10 days. There may be occasions where an alternative courier will be used.
If you choose to have your order sent via Express Post through Australia Post, they have a coverage of 80% of Australian business address, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, they use the fastest possible transport links, but it won’t be covered by their Next Day Guarantee.
Orders to the value of $9.95 and over but less than 1kg in weight qualify for the $5.00 flat rate shipping offer. Orders that are $9.94 and below but less than 1kg will be charged at $8.30. For orders which weigh 1kg and over will incur an additional $5.00 per kg shipping rate to a maximum of $30.00.
If a tracking number is provided by the shipping carrier, this will be sent to you direct from the carrier to the email address provided on the order.
If your order is not received within the above mentioned timescales, please contact us immediately at [email protected]
Sofa Rehab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim
If you wish to query a delivery, please contact us at [email protected]
We do not offer the option for an order to be collected. Our warehouse is not open to the public.