Welcome to the Sofa Rehab website which is operated by Furniture Spares Direct Pty Ltd
A.C.N 620 447 565 trading as Sofa Rehab
Use of Products Purchased
You agree to indemnify Furniture Spares Direct PTY LTD T/A Sofa Rehab for any loss, damage, or liability resulting from the misuse of any products. Furniture Spares Direct PTY LTD T/A Sofa Rehab will not be liable for any damages, whether direct, indirect, incidental, special, or consequential, arising from or connected with the misuse of the products, whether by you or a third party. All products are used entirely at your own risk.
Payments and Currency
All pricing of products on this website are advertised and sold in $AUD
Payment for orders can only be made via the payment options on the website. Sofa Rehab does not accept cash, cheques or bank transfers.
Import Duties and Taxes.
All orders placed through our website (sofarehab.com.au) may be subject to import duties, taxes, and fees imposed by the destination country. These charges are not included in the product price or shipping cost displayed at checkout. The customer is solely responsible for the payment of any such duties or taxes that may apply once the order reaches its destination. Sofa Rehab has no control over these charges and cannot predict what they may be. By placing an order, you agree to be liable for any applicable import costs in accordance with your local customs regulations.
Refunds & Exchanges
You must email us at info@sofarehab.com.au within the 14 days from the time you received the goods so that we can resolve any problems. Claims for refunds outside this time will be at the discretion of Sofa Rehab.
This refund policy does not apply to custom colour/product orders, goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
It is recommended that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.
All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.
For all returns other than faulty or damaged items, a $10.00 AUD re-stocking fee will be deducted from the refund for domestic orders. For international orders, the re-stocking fee will be equal to the original AUD shipping cost.
