Privacy Policy

Sofa Rehab regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Sofa Rehab users, and conforms to Internet privacy standards.  If you have questions or concerns regarding this statement, you should first contact Sofa Rehab at info@sofarehab.com.au.

In order to use the Sofa Rehab website, we may require information from you to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.  Any information collected by Sofa Rehab is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Any details collected from a Sofa Rehab customer is required in order to provide you with our products and/or services, and a high level of customer service.  Correspondence is recorded in order to provide service references, and to assist in our staff development.

The security of your personal information is important to us.  When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  When Credit Card details are collected, we simply pass them on in order to be processed as required.  We never permanently store complete Credit Card details.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  If you have any questions about security on our Website, you can email us at info@sofarehab.com.au.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@sofarehab.com.au.

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as Credit Card number, expiration date).  We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you

Sofa Rehab uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@sofarehab.com.au.  You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Sofa Rehab may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.  Sofa Rehab does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.  Links on the Sofa Rehab site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of sofarehab.com.au

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Sofa Rehab uses eWay, a PCI compliant organisation, as it Merchant Facility and Payment Gateway for its online Credit Card transactions.  eWAY processes online Credit Card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.  All online Credit Card transactions performed on this site using the eWAY gateway are secured payments.

Your complete Credit Card number cannot be viewed by Sofa Rehab or any outside party

5
Sofa Rehab

Just perfect! Only bought one to boost the saggiest seat in our L shaped couch and see if I got the right density, and I did. Tucked it under the cushion and now the seat looks consistent with the rest. Now to buy some more for the rest of the couch.

5
Sofa Rehab

Site is easy to access and navigate, found needed product and checkout was hassle free. Delivery was speedy and product was good quality. Overall great experience!

5
Sofa Rehab

Needed transformer for our Plush sofa (Plush couldn't supply one for 3 weeks!) left a message with Sofa Rehab and was contacted that day, very helpful. Transformer arrived a day later; very happy as sofa now working fine and impressed with service, delivery and advice.

5
Sofa Rehab

My favourite chair works again. I can't believe it. Took 5 mins to fix. The whole process was so easy, from ordering to installing. Only took a couple of days to arrive. I'm just so happy and wouldn't hesitate to recommend Sofa Rehab. Give your old chair a new lease of life.

5
Sofa Rehab

This product is amazing! My cream leather sofa is 4 years old and well looked after, however it was looking dirty.

Sofa Rehab has lifted the grime from daily sitting and the colour has improved about 2 shades! It looks brand new now!

Highly recommend this kit- the brush and clothes in the kit are excellent and the cream is very easy to apply.