After placing an order, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
All orders are shipped within 48 hours Monday – Friday 9am – 5pm, via your chosen shipping method, however if goods are unavailable, delivery may take a little longer. Public holidays, religious days etc… May delay your order leaving our warehouse and or the Carrier.
We currently use Australia Post as our chosen standard shipping carriers who send items by the quickest transport means. For estimated delivery timescales please see the Australia Post website here . There may be occasions where an alternative courier will be used.
Domestic Shipping within Australia –
$7.00 Flat Rateon selected products. This method is sent using Australia Post’s standard service and is a subsidised option. Tracking may not always be available with Flat Rate.
Standard. This method is sent using Australia Post’s standard tracked service.
Local Pick Up (North Brisbane). You will receive notification with collection details advising that your order is ready to collect.
Priority Pick & Pack with Tracking. This method will mean your order is picked and packed in our warehouse as a priority and will be sent through Australia Post with tracking.
Express Post. This method will be sent with Australia Posts Express Post and once it has left our warehouse will processed within Australia Posts Express Post policy.
N.B. For orders with a cart value of $100 or more, $2.95 will be automatically added to the shipping cost for Signature on Delivery.
International Shipping –
There are two options available. Standard or Express shipping. Parcels will be sent by Australia Post and delivery will be completed by a carrier in the country of desitination. Tracking will be provided where available.
If you choose to have your order sent via Express Post through Australia Post, they have a coverage of 80% of Australian business address, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, they use the fastest possible transport links, but it won’t be covered by their Next Day Guarantee.
If a tracking number is provided by the shipping carrier, this will be sent to you direct from the carrier to the email address provided on the order.
If your order is not received within the above mentioned timescales, please contact us immediately at email@example.com
Sofa Rehab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim
If you wish to query a delivery, please contact us at firstname.lastname@example.org
Local Pick Up – You will be notified by email when your order is ready for collection and with the pick up address.