Welcome to the Sofa Rehab website which is operated by Furniture Spares Direct Pty Ltd
A.C.N 620 447 565 trading as Sofa Rehab
Use of Products Purchased
You agree to indemnify Furniture Spares Direct PTY LTD T/A Sofa Rehab for any loss, damage, or liability resulting from the misuse of any products. Furniture Spares Direct PTY LTD T/A Sofa Rehab will not be liable for any damages, whether direct, indirect, incidental, special, or consequential, arising from or connected with the misuse of the products, whether by you or a third party. All products are used entirely at your own risk.
Payments and Currency
All pricing of products on this website are advertised and sold in $AUD
Payment for orders can only be made via the payment options on the website. Sofa Rehab does not accept cash, cheques or bank transfers.
Import Duties and Taxes
All orders placed through our website (sofarehab.com.au) may be subject to import duties, taxes, and fees imposed by the destination country. These charges are not included in the product price or shipping cost displayed at checkout. The customer is solely responsible for the payment of any such duties or taxes that may apply once the order reaches its destination. Sofa Rehab has no control over these charges and cannot predict what they may be. By placing an order, you agree to be liable for any applicable import costs in accordance with your local customs regulations.
Refunds & Exchanges
You must email us at info@sofarehab.com.au within the 14 days from the time you received the goods so that we can resolve any problems. Claims for refunds outside this time will be at the discretion of Sofa Rehab.
This refund policy does not apply to custom colour/product orders, goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
It is recommended that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.
All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.
For all returns other than faulty or damaged items, a $10.00 AUD re-stocking fee will be deducted from the refund for domestic orders. For international orders, the re-stocking fee will be equal to the original AUD shipping cost.
Cancellations & Change of Mind Policy
At Sofa Rehab, we understand that sometimes customers may order the wrong item, change their mind, or need assistance choosing the correct replacement part. We encourage customers to contact us before purchasing if they are unsure about compatibility, sizing, specifications, or suitability so we can help avoid delays, unnecessary returns, or additional costs.
Order Cancellation Requests
Cancellation requests must be submitted as soon as possible after placing your order.
While we will always do our best to accommodate cancellation requests, cancellations are not guaranteed once order processing has begun.
Orders may be unable to be cancelled if:
- the order has already been packed or dispatched,
- the order has already been submitted to one of our suppliers,
- freight has been booked,
- or the item has been specially ordered or sourced.
Standard Stocked Items
For products stocked at Sofa Rehab’s Brisbane warehouse, cancellation requests made before dispatch will generally be accepted.
If the order has already been packed, processed, or shipped, the order cannot be cancelled and our Returns Policy will apply instead.
Extended Range Items & Supplier Direct Orders
Products marked as:
“Extended Range Item: Ships Directly from Supplier”
are ordered specifically from one of our suppliers after your purchase is placed.
Because these products may involve supplier processing, special procurement, freight booking, or direct shipment arrangements, cancellation requests may not be possible once supplier processing has commenced.
Where a supplier accepts a cancellation after processing has begun, Sofa Rehab reserves the right to deduct any applicable:
- supplier cancellation fees,
- restocking fees,
- freight charges,
- merchant transaction fees,
- or other non-recoverable costs incurred by Sofa Rehab.
Backordered & Special Order Items
Products that are:
- backordered,
- specially sourced,
- custom procured,
- or ordered specifically for a customer,
may not be eligible for cancellation or change of mind returns once the order process has commenced.
Orders Already Shipped
Orders that have already been dispatched cannot be cancelled.
If you no longer require the item after dispatch, you may request a return in accordance with our Returns Policy and Change of Mind conditions below.
Change of Mind Returns
Sofa Rehab may accept approved change of mind returns at our discretion, provided that:
- the item is unused,
- unopened where applicable,
- in original packaging,
- in resaleable condition,
- and returned within the approved return period.
Change of mind returns may not be accepted for:
- Extended Range Items,
- supplier direct shipped items,
- special order products,
- backordered items,
- used or installed products,
- opened consumables,
- leather repair products,
- mixed colourants,
- cut-to-length materials,
- or clearance items.
Approved change of mind returns may be subject to:
- return shipping costs,
- supplier restocking fees,
- and deduction of non-refundable payment processing fees.
Original shipping charges are non-refundable for change of mind returns.
Incorrectly Ordered Parts
Many recliner spare parts and furniture repair products can vary in size, specifications, connector type, and compatibility between furniture brands and models.
Customers are responsible for confirming product suitability before ordering. We strongly recommend using our measuring guides, product descriptions, tutorials, and support services before purchase.
If you are unsure, please contact our support team on 07 2111 4088 and we will gladly assist you in identifying the correct replacement part or repair product.
