Returns & Exchange Policy

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Returns and Refunds

You must email us at info@sofarehab.com.au within the 14 days from the time you received the goods so that we can resolve any problems.  Claims for refunds outside this time will be at the discretion of Sofa Rehab.

This refund policy does not apply to custom colour/product orders, goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken.  All products must be returned in their original condition.  All postage and insurance costs are to be paid by the buyer.

It is recommend that you return the product via Registered post and that you pre pay all postage.  You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.

All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.

For all returns other than faulty or damaged items, a $10.00 AUD re-stocking fee will be deducted from the refund for domestic orders.  For international orders, the re-stocking fee will be equal to the original AUD shipping cost.

 

Exchanges

Should you need to exchange an item, please send it to us in its original condition with a copy of your invoice stating the reason for return.

Please note that custom made colours cannot be exchanged unless there is clear evidence that the product is faulty.

All exchange postage costs are to be paid by the buyer.

You must include a pre-paid return satchel for the same value as the return postage along with any parts which you think may assist us in the exchange, ie, your original broken cable.

Failure to provide pre-paid packaging will result in the order being delayed and we will contact you via email to advise that full payment for shipping is required before returning the order.

Returns address –
Sofa Rehab
PO Box 1577
North Lakes
QLD   Australia 4509

5
Sofa Rehab

Excellent service with very fast delivery. The Latch and cable kits was super easy to change over. Your cable selection chart was very helpfull. I changed all 4 latch and cables in 10 minutes. Thank you!!

5
Sofa Rehab

Extremely happy with Sofa Rehab and my purchase the measuring details on their web page made it easy to make sure I bought the correct parts (replacement recliner cables) fitted in minutes a very easy fix.

5
Sofa Rehab

Can't speak high enough of Sofa Rehab. They are awesome, I bought a Recliner Release Cable last week. It arrived within 2 days. It worked perfectly, exactly as described... 100% satisfied... my recliner is back in action. Sofa Rehab team was so helpful in suggesting the right part. Highly recommended.

5
Sofa Rehab

Really great service, measuring for replacement part made ordering so easy. Very prompt service. Thank you for saving me from having to replace my recliners.

5
Sofa Rehab

We needed to replace a cracked cup holder and buttons on our electric recliner. We reached out to a repair company who quoted $485. I couldn't believe it... so hit the net to see if I could find the part and low and behold I found it on Sofa Rehab for $85. The description said it was easy to do, so with the massive saving on offer I thought I had nothing to loose. Sofa Rehab was spot on, it was easy and only took 10min!