Returns & Exchange Policy

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Returns

If for any reason you are not completely satisfied with your purchase, we will give you a 14 day money-back guarantee from the time you receive the goods excluding custom made colours/products.  Claims for refunds outside this time will be at the discretion of Sofa Rehab.

You must email us at info@sofarehab.com.au within the 14 days so that we can resolve any problems, however, refunds will not be given for simply a change of mind.

This refund policy does not apply to goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken.  All products must be returned in their original condition.  All postage and insurance costs are to be paid by the buyer.

It is recommend that you return the product via Registered post and that you pre pay all postage.  You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.

All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.

 

Exchanges

Should you need to exchange an item, please send it to us in its original condition with a copy of your invoice stating the reason for return.

Please note that custom made colours cannot be exchanged unless there is clear evidence that the product is faulty.

All exchange postage costs are to be paid by the buyer.

You must include a pre-paid return satchel for the same value as the return postage along with any parts which you think may assist us in the exchange, ie, your original broken cable.

Failure to provide pre-paid packaging will result in the order being delayed and we will contact you via email to advise that full payment for shipping is required before returning the order.

Returns address –
Sofa Rehab
PO Box 1577
North Lakes
QLD   4509