Returns & Exchange Policy

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Returns and Refunds

You must email us at info@sofarehab.com.au within the 14 days from the time you received the goods so that we can resolve any problems.  Claims for refunds outside this time will be at the discretion of Sofa Rehab.

This refund policy does not apply to custom colour/product orders, goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken.  All products must be returned in their original condition.  All postage and insurance costs are to be paid by the buyer.

It is recommend that you return the product via Registered post and that you pre pay all postage.  You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.

All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.

For all returns other than faulty or damaged items, a $10.00 AUD re-stocking fee will be deducted from the refund for domestic orders.  For international orders, the re-stocking fee will be equal to the original AUD shipping cost.

 

Exchanges

Should you need to exchange an item, please send it to us in its original condition with a copy of your invoice stating the reason for return.

Please note that custom made colours cannot be exchanged unless there is clear evidence that the product is faulty.

All exchange postage costs are to be paid by the buyer.

You must include a pre-paid return satchel for the same value as the return postage along with any parts which you think may assist us in the exchange, ie, your original broken cable.

Failure to provide pre-paid packaging will result in the order being delayed and we will contact you via email to advise that full payment for shipping is required before returning the order.

Returns address –
Sofa Rehab
PO Box 1577
North Lakes
QLD   Australia 4509

5
Sofa Rehab

I've worked in a furniture store for 9 or so years and finding suitable recliner cables was always a challenge. When I recieved my cables off you guys, I couldn't believe how well they fitted. Absolutely magnificent place to get your cables. They were here in a couple of days as well so highly recommended.

5
Sofa Rehab

I purchased some items to fix a rip in my sofa. It really is as easy as they say in the videos. I have extended the live of my sofa for just 5 mins of work and a small cost. Great products.

5
Sofa Rehab

Sofa Rehab sent me the product quickly to New Zealand and it worked perfectly. Thanks to them my recliner is working again...

5
Sofa Rehab

We purchased the 4-pack of small black handles and were easily able to repair our 2 single recliners and now have 2x spare handles in case the recliner 2 seater lounge needs repairs. Great online instructions on how to measure so that you order the correct parts and very fast delivery. Very affordable and easy to do it yourself.

5
Sofa Rehab

I was doubtful this would repair our badly damaged headrest area of our leather lounge. But, I thought had nothing to loose so I gave it a try.

I cut a tiny sample of our leather away from underneath the recliner where that cannot be seen & sent that to Sofa Rehab to hopefully match our colour.

I've just completed the repair & colour. The colour match is perfect & now I cannot see where the damage was before. Marvellous product.