Returns and Refunds
You must email us at firstname.lastname@example.org within the 14 days from the time you received the goods so that we can resolve any problems. Claims for refunds outside this time will be at the discretion of Sofa Rehab.
This refund policy does not apply to custom colour/product orders, goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
It is recommended that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.
All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.
For all returns other than faulty or damaged items, a $10.00 AUD re-stocking fee will be deducted from the refund for domestic orders. For international orders, the re-stocking fee will be equal to the original AUD shipping cost.
Should you need to exchange an item, please send it to us in its original condition with a copy of your invoice stating the reason for return.
Please note that custom made colours cannot be exchanged unless there is clear evidence that the product is faulty.
All exchange postage costs are to be paid by the buyer.
You must include a pre-paid return satchel for the same value as the return postage along with any parts which you think may assist us in the exchange, ie, your original broken cable.
Failure to provide pre-paid packaging will result in the order being delayed and we will contact you via email to advise that full payment for shipping is required before returning the order.
Returns address –
PO Box 1577
QLD Australia 4509
Sofa Rehab warrants products purchased for a period of 12 months from the date of receipt. Our liability and customer exclusive remedy shall be, at the discretion of Sofa Rehab to either refund the price paid for the product or to offer a replacement. This limited warranty is void if failure of the product has resulted from accident, abuse, misapplication or from a third party/product. Any replacement product will be warranted for the remainder of the original warranty period.