Returns & Exchange Policy

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Returns and Refunds

You must email us at info@sofarehab.com.au within the 14 days from the time you received the goods so that we can resolve any problems.  Claims for refunds outside this time will be at the discretion of Sofa Rehab.

This refund policy does not apply to custom colour/product orders, goods which have been used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken.  All products must be returned in their original condition.  All postage and insurance costs are to be paid by the buyer.

It is recommended that you return the product via Registered post and that you pre pay all postage.  You assume any risk of loss, theft or damage to goods during transit and therefore, we advise you to take out shipment registration of insurance with your postal carrier.

All refunds will be equal to the cost of the product only and exclude the initial delivery and return costs.

For all returns other than faulty or damaged items, a $10.00 AUD re-stocking fee will be deducted from the refund for domestic orders.  For international orders, the re-stocking fee will be equal to the original AUD shipping cost.

 

Exchanges

Should you need to exchange an item, please send it to us in its original condition with a copy of your invoice stating the reason for return.

Please note that custom made colours cannot be exchanged unless there is clear evidence that the product is faulty.

All exchange postage costs are to be paid by the buyer.

You must include a pre-paid return satchel for the same value as the return postage along with any parts which you think may assist us in the exchange, ie, your original broken cable.

Failure to provide pre-paid packaging will result in the order being delayed and we will contact you via email to advise that full payment for shipping is required before returning the order.

Returns address –
Sofa Rehab
1/14-16 Imboon Street
Deception Bay
Queensland
Australia 4508

Warranty
Sofa Rehab warrants products purchased for a period of 12 months from the date of receipt. Our liability and customer exclusive remedy shall be, at the discretion of Sofa Rehab to either refund the price paid for the product or to offer a replacement. This limited warranty is void if failure of the product has resulted from accident, abuse, misapplication or from a third party/product. Any replacement product will be warranted for the remainder of the original warranty period.

5
Sofa Rehab

I've worked in a furniture store for 9 or so years and finding suitable recliner cables was always a challenge. When I recieved my cables off you guys, I couldn't believe how well they fitted. Absolutely magnificent place to get your cables. They were here in a couple of days as well so highly recommended.

5
Sofa Rehab

Great service. Very happy with my phone call being returned promptly. Within a few minutes of the parcel being delivered, the transformer was plugged in and everything worked perfectly. Many thanks.

5
Sofa Rehab

Needed transformer for our Plush sofa (Plush couldn't supply one for 3 weeks!) left a message with Sofa Rehab and was contacted that day, very helpful. Transformer arrived a day later; very happy as sofa now working fine and impressed with service, delivery and advice.

5
Sofa Rehab

My maroon chesterfield was faded on the back. I used 3 coats of leather colourant. I'm so pleased with the result as it looks like new again although it's 20 years old. It was so easy to use. Thank you.

5
Sofa Rehab

Extremely happy with Sofa Rehab and my purchase the measuring details on their web page made it easy to make sure I bought the correct parts (replacement recliner cables) fitted in minutes a very easy fix.